Ensures that the department he/she joins, aims to satisfy its customers' needs Helps to develop a Customer Service policy for the entire organisation Meets with other managers to discuss possible improvements to Customer Service Is involved in CS Executive recruitment and appraisals Trains CS Executive to deliver a high standard of customer service Tracks and compiles the customer’s feedback reports on a weekly basis Attends all member’s inquiries in an efficient and professional manner and updates the Website as per Partners requests Contributes to the offline Marketing activities along with the Sales team as well as the Product Owner.
Email: hr@99roomz.com