* Good communication in Hindi /English. * Fresher can also apply. * Additional regional language will be an added advantage. * Maintain customer focus at all times and respond to customer queries using the best practice guidelines. * Take ownership of queries and proactively follow through to resolution. * Ensure all customers queries are investigated and resolved, escalating issues if appropriate to the team manager. * Accountable for providing high customer service levels Meeting the compliance target by maintaining call quality and achieving desired metrics Interact with customers by phone, e-mail or online chat concerning various care issues. Please share your profile along with current or expected CTC to me at hr@gtscab.com